Maintenance Request Guide
Please review the steps below before submitting a work order through the Owner Portal.
All maintenance requests must be properly documented, reviewed, assigned, tracked, and updated.
For life-threatening emergencies, call 911 immediately.
For after-hours common area emergencies, please contact the emergency line.
Please review the steps below before submitting a work order through the Owner Portal.
All maintenance requests must be properly documented, reviewed, assigned, tracked, and updated.
A work order is a formal maintenance request submitted to Renaissance Management Group for review. Once submitted, management can review the issue, determine whether it is an Association responsibility, and coordinate the next step if needed.
Some repairs are the responsibility of the unit owner or homeowner and should not be submitted as Association work orders unless the issue may involve a common element or Association-maintained area.
Responsibility can vary by community. If you are unsure, submit the request through the portal with clear photos and a description for review.
For life-threatening emergencies, call 911 immediately. For after-hours common area emergencies, please call the emergency line.
Non-emergency maintenance requests should be submitted through the Owner Portal so they can be documented, reviewed, assigned, and tracked properly.
For non-emergency maintenance requests, please use the secure Owner Portal so your request can be reviewed and tracked properly.
Access your Owner Portal anytime, anywhere.
View your account, make online payments, submit maintenance requests, and manage important association information from your phone.